![]() They told me they had given me instructions to fix the issue (which they did NOT tell me I needed to remove the error-ed Ad), and since the wrongly posted Ad got "impressions" they would not be issuing me a refund. For some reason, it had been posted without my knowledge, so I reached out to customer service to explain the issue. The next day, I was charged for the error-ed Ad. So, I assumed that I wouldn't be getting charged because it wasn't set up correctly. They never told me I needed to remove the incorrect Ad. I did what they told me, and the Ad went through. ![]() They suggested I create a new Ad from scratch with the recommended fix. I reached out to customer service to help fix the issue. I set an Ad up and kept getting an error. ![]() It was my company's first-time using Spotify's platform for Advertising. Therefore, I need to say I am extremely disappointed in Spotify's platform for Advertising. As a professional business consultant, I am working with plenty of vendors. ![]()
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